Frequently Asked Questions
Everything you need to know about your Glen experience.
What is the standard delivery timeline for my order?
Most orders are processed and shipped within 24 to 48 hours. Depending on your location, delivery typically takes 3 to 7 business days.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to the courier partner's portal.
What is the warranty policy on Glen appliances?
All Glen products come with a standard manufacturer's warranty, usually ranging from 1 to 2 years. Specific components like chimney motors may have extended warranty periods.
Do you offer installation services for chimneys and hobs?
Yes, we provide professional installation services. Once your product is delivered, you can book an installation request through our customer care helpline or website.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery is available in select pin codes.
What is your return and replacement policy?
If you receive a damaged or defective product, please report it within 48 hours of delivery. We will arrange a technician visit or a replacement after a quality check.